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Location: Virginia Beach, VA (On-site)

Salary: $56,000–$71,000 base salary + bonus potential (revenue share)

Optional: Housing assistance negotiable

About the Opportunity

We have partnered with a growing moving and storage company in

Virginia Beach, VA, to identify a hands-on Operations Manager to lead daily operations

and drive profitability, safety, and service quality.

This is a high-impact leadership role overseeing crews, fleet operations, scheduling, and

customer satisfaction within a fast-paced moving environment serving residential,

commercial, local, and long-distance clients.

Role Summary

The Operations Manager will oversee daily moving and storage operations, ensuring jobs are completed

are scheduled efficiently, crews are prepared, customers are satisfied, and company assets are

(trucks, warehouse space, equipment) are properly managed.

This role is critical to operational performance and requires a strong, decisive leader who

thrives in dynamic environments.

Core Responsibilities Operations & Scheduling

• Oversee daily moving and storage operations

• Schedule crews, trucks, and routes efficiently

• Manage dispatch and respond to same-day operational issues

• Ensure on-time job completion and quality standards, People Leadership

• Supervise a team of approximately 10–12 drivers, movers, warehouse staff, and dispatch personnel

• Support hiring, onboarding, training, and performance management

• Enforce safety protocols, DOT compliance, and company policies

• Manage timekeeping, call-outs, and labor coverage

• Lead with professionalism and strong customer-service standards

Customer Experience

• Resolve customer complaints and service concerns

• Communicate job changes, delays, or special requirements

• Partner with sales/estimators to align operational expectations

• Ensure accurate documentation and service follow-through

Fleet & Asset Management

• Oversee trucks, trailers, and moving equipment

• Schedule maintenance, inspections, and repairs

• Track fuel usage, mileage, and vehicle condition

• Manage warehouse layout, storage inventory, and security

Financial & Performance Oversight

• Monitor job costs, labor efficiency, and profitability

• Control overtime and operational expenses

• Review KPIs (revenue per truck, claims, damage rates)

• Support ownership with operational reporting and forecasting,g Compliance & Risk Management

• Ensure compliance with DOT, FMCSA, OSHA, and applicable regulations

• Maintain insurance, licensing, and safety documentation

• Investigate incidents, damages, and accidents

• Implement loss-prevention and claims-reduction strategies.

Required Qualifications Experience

• 3–5+ years in moving, logistics, transportation, or warehouse operations

• Prior supervisory or management experience required

• Experience in small or family-owned business environments preferred skills

• Strong leadership and conflict-resolution capabilities

• Excellent scheduling, organization, and problem-solving abilities

• Ability to work under pressure in a fast-paced setting

• Customer-focused mindset

• Comfortable making real-time operational decisions.

Technical Skills

• Familiarity with moving software (Supermove, SmartMoving, or similar)

• Proficient in Microsoft Office / Google Workspace

• Knowledge of dispatch systems and GPS tracking

• DOT log and compliance familiarity preferred

Physical Requirements

• Ability to be on-site in the warehouse and field as needed

• Ability to assist with moving equipment when required

• Valid driver’s license required (CDL preferred but not required unless driving)

Schedule

• Full-time

• Early mornings and occasional weekends

• On-call during peak seasons.